1. WHO WE ARE

We are Johannes Cullberg LLC, doing business as Johannes Cullberg Coaching, a limited liability company organized under the laws of the State of Delaware, with a registered address in Dover, Delaware.

2. HOW TO CONTACT US

We are here to help. If you wish to contact us for any reason, please email us at info@johannescullberg.com or message us using the chat function in the Lenus App. By filling out the form on our website or signing up for our coaching services, you agree that we, along with our representatives and business partners, may contact you regarding our coaching services. 

3. ORDERING COACHING SERVICES

Orders for paid coaching services are processed via our third-party payment provider, Stripe, Inc. (“Stripe”) and are subject to Stripe’s Terms and Privacy Policy, accessible at https://stripe.com/legal/ssa, and any other applicable agreements Stripe may require. Your exact payment terms and dates will depend on the specific services that you signed up for, reflected in your order confirmation.

4. CANCELLATION POLICY

When you enroll in a coaching program through Johannes Cullberg LLC, your purchase is governed by our Terms of Service and this Cancellation Policy. Please note: unlike some other countries, U.S. law does not give consumers a general statutory "right of withdrawal" for online purchases of digital or coaching services. The terms below are the policy that governs your purchase.

Before your coaching begins

You may cancel and receive a full refund at any time before you have logged in to the app or accessed any program materials.

Once your coaching begins

As soon as you log in to the app or access your program materials, your commitment period is considered delivered and used, and the payment is non-refundable. This reflects the fact that your program — including your training plan, guides, and any other digital materials — is available to you immediately.

Ending your coaching

Your coaching program runs for the commitment period you agreed to when signing up. Once your commitment period has ended, your coaching will automatically come to an end.

• When your coaching ends: Your coaching ends when your agreed commitment period is complete. No further coaching period will be added automatically.

• If you want to continue: If you would like to extend your coaching beyond your commitment period, please speak to your coach. They will help you with the available options.

• Questions: If you have any questions about your commitment period, billing, or the end of your coaching, please contact us at info@johannescullberg.com.

• No partial refunds: We don't refund the portion of a billing period you've already been charged for, since the coaching, app access, and materials for that period have already been made available to you.

5. SMS TERMS

By opting in to our SMS program, you agree to receive recurring marketing and informational text messages from Johannes Cullberg LLC at the mobile number you provided, such as program updates, offers, reminders and coaching-related content. Message frequency varies. Message and data rates may apply. Consent is not a condition of any purchase. You can opt out at any time by replying STOP to any message. You will receive one final message confirming your opt-out. For help, reply HELP or contact us at info@johannescullberg.com. Carriers are not liable for delayed or undelivered messages. For information about how we handle your personal data, including your phone number, please see our Privacy Policy: https://johannescullberg.com/privacy-policy

Questions before you enroll

We're committed to being clear and fair. If you have questions about this policy before you enroll, contact us anytime at info@johannescullberg.com — we're happy to help.

Thank you for respecting our work and for investing in your health with your full attention.

Published: 19 August 2026